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The purpose of this policy is to be transparent about how Tewkesbury Museum use and protect the personal information you provide to us, whether online, via phone, email, in letters or in any other correspondence or from third parties.

We are an independent town museum and Charitable Incorporated Organisation (CIO), our registered charity number is 1185929. Our Data Protection Registration number is ZA768454.

Tewkesbury Museum will act in accordance with current legislation and meet current best practice with regard to the processing of personal data.  We are committed to safeguarding your personal information.

If you have any queries about this privacy policy, please contact us by email  or by post at Tewkesbury Museum, 64 Barton Street, Tewkesbury, GL20 5PX.


Why do we need your information and whose data do we collect?

We may hold data on people who do the following:

  • visit our museum
  • buy tickets for and attend our exhibitions and events,
  • take part in our programme of events and activities
  • buy or hire goods or services from us
  • contribute items to our museum collections
  • contribute to research on our collections and exhibitions
  • volunteer at our museum
  • support our museum financially and in other ways
  • subscribe to our newsletters or sign-up to receive regular updates

If you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information on our websites.


How we obtain your data

In any contact you have with Tewkesbury Museum, you may provide certain personal data to us which we will compile and process in accordance with this Privacy Policy. By providing such information you agree to its use and storage in accordance with the provisions of this Privacy Policy.  For example, this might occur when you engage with our social media, make a donation to us, buy merchandise, register for an event or newsletter or otherwise provide us with personal information. When you do so, we’ll ask for personal information, like your name, email address or telephone number to store with your account (and your postal address in the case of hire). We may also ask if you’d like to keep in touch with us about our news, events, activities and fundraising appeals, so we will ask your preferences on how we communicate with you.


What information we collect

We collect the following classes of information:

  • Name(s) and address, email, phone number(s) and other relevant contact details and preferences
  • Use of social media relating to the Museum (e.g. following our Facebook or Twitter feed)
  • Records of donations
  • Records of volunteering
  • Records of objects and associated information lent or given to the Museum
  • Information about our relationship with you, correspondence, meeting notes, attendance at events etc.


What we do with your data

The core activities we carry out with your data enable us to:

  • send information to you about the Museum
  • help manage and develop the museum collections
  • provide tickets for events requiring them
  • administer donations
  • administer volunteering opportunities and programmes
  • build financial and volunteer support for the Museum through various fundraising and marketing activities
  • operate a museum shop
  • promote the aims and objectives of the Museum through any other activities not specifically mentioned.


Protecting your data

We keep your data secure.

We will only use your information for the purposes for which it was obtained. Tewkesbury Museum will not, under any circumstances, share or sell your personal data with any third party for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us, except that:

  • We will also comply with legal requests where disclosure is required or permitted by law (for example, HMRC Gift Aid requests).
  • We will pass data to ‘Data Processors’ (like MailChimp), to provide specific services to us. An example would be providing data to a mailing house in order to send a newsletter. A contract is always in place with a Data Processor, and they are not allowed to do anything with your data other than that which we have requested.



Tewkesbury Museum’s premises are protected by CCTV and you may be recorded when you visit the Museum. We use CCTV to help provide a safe and secure environment for visitors, for our staff and for the collection and to prevent or detect crime.

The system is managed in accordance with our standard operating procedures and with good practice guidance issued by the Information Commissioner’s Office. CCTV images will only be accessed by authorised staff and are stored for up to 30 days, unless flagged for review.


How long do we keep your data?

We will keep data for as long as is needed to complete the task for which it was collected. Relationships between donors or volunteers and a museum are often long term ones, and so we expect to keep your data for as long as that relationship exists, or until we no longer need it. We keep data on those who lend or give us items for the collection for so long as the item remains in the collection.


Our Website

Website Analytics: When you are using our website, we, like all organisations, are able to collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. If you are simply browsing our website as an anonymous visitor, Tewkesbury Museum may still collect certain information from you, such as your IP address.

Cookies: Tewkesbury Museum also uses cookies on its website. Cookies are small text files on your device. They are made by your web browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. See our separate cookie policy for more detail on how we use cookies and how you can control your cookie preferences.

The use of cookies enables us to:

  • estimate our audience size
  • store information about your preferences, and so allow us to customise our website according to your individual interests
  • speed up your searches
  • recognise you when you return to our website

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of our website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Website Links: Our website may, from time to time, contain links to the websites of other persons. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them.  Please check those policies before you submit any personal data to those websites.


You are in control of your data

It is always your choice as to whether you want to receive information about our work, how to support us, and the ways you can get involved. If you do not want us to use your personal information in these ways please indicate your preferences when we collect your data, on either the hard copy form or website registration form.

We will not use your personal information for email marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Where we rely on our legitimate interest to contact you, you may ask us to stop doing so.

You may opt-out of our email marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails or by contacting us as. At any time you may opt-out of all postal marketing communications, or preferences for specific postal marketing (e.g. newsletters, fundraising appeals, etc.) by notifying us of your choices using our contact details below.


Contacting us

If you have any questions about this privacy notice, about the way in which we process your data, or if you wish to change the way we use your data, including how we communicate with you, then please contact us by email  or by post at Tewkesbury Museum, 64 Barton Street, Tewkesbury, GL20 5PX.


Changes to this Privacy Policy

We may make changes to this Privacy Policy by posting the new version on this website.

Last updated 2nd July 2020

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